Accessibility Statement

Last updated: [PLACEHOLDER: effective date]

StayHW wants everyone, including people with disabilities, to be able to find information about our condos and book a stay. We are working to make stayhw.com accessible and easy to use.

Our standard

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA.

How we test

• Automated testing: in October 2026, automated axe accessibility tests found 0 issues on our key pages, including the home page, search, unit pages and checkout, at mobile and desktop widths.
• Manual testing: we are planning manual testing with screen readers (VoiceOver on Mac and iPhone, and NVDA on Windows), along with keyboard-only use, zoom and high-contrast modes. Planned date: [PLACEHOLDER: date of screen-reader testing]

We will update this page with the results once manual testing is complete.

Known limitations

• Payment fields: card details are entered in fields hosted by our payment processor, Stripe. We do not control how those fields are built, and they may not work perfectly with every assistive technology.
• Third-party content: some embedded content from other providers, such as maps or other embeds, may not fully meet our standard.

If any part of the site gets in your way, please use one of the alternatives below.

Book or get help another way

You can get the same information and book the same units, at the same prices, without using the website:

• Phone (calls and texts): 310-935-1735
• Email: support@stayhw.com

We aim to respond within [PLACEHOLDER: response time].

Accessibility of the building and units

Each unit page will include an "Accessibility features" section. Building-wide information:

• Elevator: [PLACEHOLDER: elevator availability and access to all floors and garage levels]
• Step-free route: [PLACEHOLDER: step-free route from street and garage to unit entrances]
• Door widths: [PLACEHOLDER: entrance, unit and bathroom door widths]
• Accessible parking: [PLACEHOLDER: accessible parking spaces in the garage]
• Bathroom fixtures: [PLACEHOLDER: tub or roll-in shower, grab bars and other bathroom fixtures per unit]
• Visual alarms and notification devices: [PLACEHOLDER: visual alarms or notification devices available]
• Accessible units: [PLACEHOLDER: whether any unit is designed to be accessible and which ones]

If you need specific details before booking, contact us and we will answer your questions.

Service animals

Service animals are always welcome, as required by the Americans with Disabilities Act. No pet fee or fine applies to service animals. See our House Rules.

Feedback

We welcome your feedback. If you find an accessibility barrier on our website or have a suggestion, please tell us which page and what happened:

• Email: support@stayhw.com
• Phone (calls and texts): 310-935-1735
• Mail: StayHW, 1751 N Las Palmas Ave, Hollywood, CA 90028

We will review your feedback and work on a fix.