House Rules

Last updated: [PLACEHOLDER: effective date]

Our condos are in a residential building with neighbors above, below and next door. These rules keep the building safe and quiet for everyone. They are part of our Terms. You accept them at checkout, and again on the building's guest registration form.

The person who booked is responsible for making sure everyone in their group follows these rules. Where a fine applies, it may be deducted from the security deposit or charged to the card used for the booking, to the extent permitted by law. [PLACEHOLDER: security deposit amount and how fines are collected]

1. No smoking

This is a non-smoking building and condo. Smoking is not allowed anywhere in the unit, including on the patio or balcony. [PLACEHOLDER: confirm whether vaping and cannabis are included]

Fine: minimum $500.

2. No parties or events

Parties and events are not allowed. Only the guests listed on the reservation may be inside the unit. Additional guests are treated as a party.

Fine: $500. A party may also lead to your stay being ended without refund, as described in our Terms.

3. Occupancy and age

• Maximum occupancy: [PLACEHOLDER: occupancy limits per unit type, 2-bedroom and 4-bedroom]
• Minimum age of the person booking and checking in: [PLACEHOLDER: minimum guest age]
• Visitors who are not on the reservation are not allowed.

4. No pets

The building does not allow pets.

Fine: $500 per day for pets in the building.

Service animals are always allowed, as required by the Americans with Disabilities Act. You don't need to pay a pet fine or fee for a service animal.

[PLACEHOLDER: pets and emotional-support-animal policy, attorney to review service-animal wording]

5. Quiet hours

Quiet hours are from 10pm to 8am. Please keep noise down at all times and respect neighbors above, below and next door.

6. Guest registration and ID

The building requires every stay to be registered before arrival. Please complete the registration form we send you, including ID details for the guests and, if you park, your vehicle details. We may withhold access until registration is complete. See our Privacy Policy for how this information is handled.

7. Parking

• Parking is in the building garage.
• Every car parked in the building must be registered and parked only in its assigned space, displaying its parking permit.
• Each parking spot needs its own registration.
• Unregistered vehicles, and vehicles parked outside their assigned space, will be towed at the owner's expense.

8. Taking care of the unit

• Please treat the unit, furnishings and common areas with care.
• Report any damage, breakage or problem promptly by calling or texting 310-935-1735.
• You are responsible for damage caused by you or your group, beyond normal wear and tear.

9. Check-in and check-out

Check-in is from 4pm and check-out is by 11am. [PLACEHOLDER: confirm check-in/check-out times]

Early check-in or late check-out must be approved in advance.

10. Checkout tasks

[PLACEHOLDER: checkout tasks, if any, and whether any fee applies for not completing them]

If we ever charge a fee for not completing checkout tasks, each task and the fee will be listed here, and you will be asked to acknowledge this notice before you book.

Enforcement

Serious or repeated violations, such as parties, unregistered guests, smoking or behavior that threatens safety, may lead to your stay being ended early without refund, to the extent permitted by law. See our Terms and Cancellation Policy.

Questions

Call or text 310-935-1735 or email support@stayhw.com.