Terms of Service and Booking Terms

Last updated: [PLACEHOLDER: effective date]

Who we are

StayHW is operated by [PLACEHOLDER: legal entity name and state] ("StayHW", "we", "us" or "our"). We offer 24 furnished short-term rental condos in one building at 1751 N Las Palmas Ave, Hollywood (Los Angeles), CA 90028.

• Phone (calls and texts): 310-935-1735
• Email: support@stayhw.com
• Website: stayhw.com
• City of Los Angeles registration or permit number(s): [PLACEHOLDER: LA registration or permit numbers, per unit or building-wide]
• Transient Occupancy Registration Certificate number: [PLACEHOLDER: TOT registration certificate number]

What these Terms cover

These Terms apply when you use stayhw.com and when you book a stay directly with us. Together with our House Rules and Cancellation Policy, they form the agreement between you and StayHW for your stay.

At checkout you will be asked to check a box confirming that you accept these Terms, the House Rules and the Cancellation Policy. We keep a record of the version you accepted and the time you accepted it.

If you book through Airbnb or another platform, that platform's terms and cancellation policy apply to your booking. Our House Rules still apply while you stay in the building.

Who can book

The person who books must be at least [PLACEHOLDER: minimum age to book and check in] years old and must stay in the unit for the reservation. The person who books is responsible for everyone in their group and for following these Terms and the House Rules.

How a booking is made

1. You choose a unit and dates and submit a booking request with your contact and payment details.
2. We may call or text you to confirm the request before your card is charged.
3. Your booking is confirmed only when we send you a written confirmation and payment has been completed.

We may decline a booking request, for example if the unit is no longer available, the details cannot be verified, or the request does not meet these Terms.

Minimum stay and long stays

The minimum stay is 2 nights. Stays of 31 nights or more require a separate written long-stay agreement, signed before or at check-in. Different terms and laws may apply to those stays.

Prices, fees and taxes

• All prices are in US dollars.
• The main price we show for your dates is the total for your stay, including the Cleaning fee.
• The Cleaning fee is charged once per stay: $130 for 2-bedroom units and $250 for 4-bedroom units.
• City of Los Angeles transient occupancy tax (TOT), currently 14% for stays of 30 days or less, is shown separately before you pay.
• Optional extras (such as parking or mid-stay cleaning, where offered) are priced separately and only charged if you choose them.
• Charges that depend on your conduct, such as fines under the House Rules, damage, or unapproved late check-out, are not included in the price.

Payment

Card payments are processed by Stripe. StayHW never sees or stores your full card number. [PLACEHOLDER: confirm when the card is charged, for example at confirmation, and whether an authorization hold is placed first]

If a payment fails, we may cancel the booking after letting you know.

Security deposit

[PLACEHOLDER: security deposit amount, whether it is a card hold or a charge, and when it is released]

We may deduct from the deposit, or charge to the card used for the booking, amounts owed under these Terms or the House Rules, such as fines or the reasonable cost of repairing damage beyond normal wear and tear. We will tell you what was deducted and why.

Occupancy

Only the guests listed on the reservation may stay in or visit the unit. Maximum occupancy: [PLACEHOLDER: occupancy limits per unit type, 2-bedroom and 4-bedroom]

Guest registration and ID

The building requires every stay to be registered before arrival. This includes guest names, identification details and, if you park, vehicle and garage-spot details. We will send you the registration form after booking. We may withhold access codes until registration is complete. See our Privacy Policy for how we handle this information.

Check-in and check-out

Check-in is from 4pm and check-out is by 11am (Pacific Time). [PLACEHOLDER: confirm check-in/check-out times]

Early check-in and late check-out depend on availability and must be approved in advance. They may carry a fee: [PLACEHOLDER: early check-in and late check-out fees]. If you stay past check-out without approval, we may charge for the extra time to the extent permitted by law.

Checkout tasks

[PLACEHOLDER: confirm whether any fee is charged for not completing checkout tasks; if so, list each task and fee here and in the House Rules]

If a fee ever applies for not completing checkout tasks, it will be listed here and in the House Rules, and you will be asked to acknowledge it before you book.

Cancellations and changes

Cancellations and refunds follow our Cancellation Policy. Requests to change dates or units depend on availability and may change the price. A change is only confirmed once we confirm it in writing.

House Rules

Our House Rules are part of these Terms. They include no smoking, no parties or events, no unregistered guests, no pets (service animals are always allowed), quiet hours and parking rules. Some rules carry fines, as stated in the House Rules.

Damage

Please treat the unit, furnishings and building with care and tell us promptly about any damage or problem. You are responsible for damage caused by you or your group, beyond normal wear and tear.

Ending a stay for violations

To the extent permitted by law, we may end a stay early if there is a serious violation of these Terms or the House Rules, such as a party, unregistered guests, smoking, illegal activity, or behavior that threatens the safety of others or the building. In that case, to the extent permitted by law, no refund is due for the remaining nights.

Your belongings and our liability

Please keep your belongings secure. To the extent permitted by law, we are not responsible for loss, theft or damage to personal property, unless caused by our negligence.

To the extent permitted by law, our total liability for any claim relating to a stay is limited to [PLACEHOLDER: liability cap, for example the total amount paid for the stay]. Nothing in these Terms limits liability that cannot be limited under California law, including for fraud, gross negligence or willful misconduct, or any rights you have as a consumer that cannot be waived.

Events outside our control

We are not responsible for failures or delays caused by events outside our reasonable control, such as natural disasters, utility outages, building emergencies, government orders or public-health emergencies. If such an event means we cannot provide your stay, we will offer you a full refund for the nights we cannot provide or, if you prefer and one is available, a comparable unit.

Payment disputes and chargebacks

If you have a problem with a charge, please contact us first at support@stayhw.com or 310-935-1735. Most issues can be fixed quickly. If you file a chargeback, we may share your booking record, accepted Terms and communications with your card issuer and Stripe to respond.

Using our website

Please don't misuse the website, for example by trying to access it in unauthorized ways, interfering with its operation, or submitting false booking information. The website's content belongs to StayHW or its licensors.

Privacy

Our Privacy Policy explains how we collect and use personal information. Our Cookie Policy explains cookies, and our SMS Terms cover text messages.

Governing law and venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in [PLACEHOLDER: governing-law venue county], California, unless the law gives you the right to bring a claim elsewhere.

Changes to these Terms

We may update these Terms from time to time. We will post the new version on this page with a new "Last updated" date. The version you accepted at checkout applies to your booking.

Contact us

StayHW, 1751 N Las Palmas Ave, Hollywood, CA 90028

• Phone (calls and texts): 310-935-1735
• Email: support@stayhw.com