SMS Terms

Last updated: [PLACEHOLDER: effective date]

These terms apply to text messages sent by StayHW from 310-935-1735. StayHW is operated by [PLACEHOLDER: legal entity name and state].

Program name

StayHW text messages.

Types of messages

Booking and service texts

If you book a stay or order extras, we send texts about your booking to the phone number you gave for it. These include booking confirmations, check-in instructions, access details, stay updates and replies to your questions. You do not need to opt in to marketing to receive these.

Marketing texts

We send marketing texts, such as special offers and news about StayHW, only if you opted in by checking the separate SMS marketing box. That box is never pre-checked.

Consent to marketing texts is not a condition of booking or of any purchase.

We send marketing texts only between 9am and 8pm in your local time.

Message frequency

Msg frequency varies. It depends on your bookings and on any offers we send.

Costs

Msg & data rates may apply. Check with your mobile carrier for details of your plan.

How to stop

• Reply STOP to any message to cancel. You will receive one text confirming that you have been unsubscribed, and no further texts after that.
• You can also use other reasonable ways to opt out, such as replying "unsubscribe", "cancel", "end" or "quit", or by telling us by phone or email.
• If you reply STOP during a booking, we may not be able to text you about your stay. We will use email or phone instead.
• To start receiving texts again, reply START or opt in again on our website.

Help

Reply HELP for help, or contact us:

• Phone (calls and texts): 310-935-1735
• Email: support@stayhw.com

Carriers

Mobile carriers are not liable for delayed or undelivered messages.

Your phone number

Please tell us if you change or give up the phone number you gave us, so we don't text the new owner of that number.

Privacy

We use your phone number and messages as described in our Privacy Policy. Texts are sent through our communications provider, Dialpad. We do not sell your phone number or share your SMS opt-in information with third parties for their own marketing.

Related terms

See also our Terms and Privacy Policy. We may update these SMS Terms from time to time; the "Last updated" date above shows when they last changed.